Data protection Fila Group SA

What does Fila Group SA do to protect your personal data?

Keen to protect the privacy of its customers, Fila Groupe SA is taking all the most appropriate measures to comply with the European General Data Protection Regulation (GDPR), which came into force on 25 May 2018, and the regulations of the Federal Office of Justice (FOJ).

With this charter, we would like to inform you about the data we collect, how this information is used and how you can inform us of your preferences regarding the use and processing of this data.

What data is collected and on what occasions?

Fila Groupe SA collects some of your personal data, mainly in the context of our commercial relations, such as :

• The purchase of your vehicle, new or used
• Workshop visits for services, work, bodywork and accessory purchases
• Your participation in satisfaction surveys for the brands we represent and surveys carried out to improve our service.

We only collect data that is necessary for the proper functioning of our commercial relationship, i.e. :

• First and last name
• Date of birth
• Postal address
• The email address
• Mobile and landline telephone numbers

Other data that may be collected for more specific purposes will be explicitly named in clear statements when collected.

When you visit our website www.fila-groupe.ch, we temporarily record :

• The IP address of the requesting computer
• Date and time of access
• The name and URL of the data consulted
• The website from which our domain was accessed
• The operating system of your computer and the browser you use,
• The country from which you access our website
• The name of your Internet Service Provider.

This data is generally collected and processed anonymously without any personal reference in order to enable use of the website (setting up the link), to
to ensure the long-term security and stability of the system and to optimise the Internet offering, as well as for statistical purposes. The aforementioned information is not linked to or stored with personal data.

Why do we collect your personal data?

Your personal data will be used for the purposes of our contractual and commercial relationship:

• For the management of your customer account by Fila Groupe SA , in order to be able to contact you for periodic services and manufacturer reminders.
• For the management of customer accounts by the brands we have in our dealerships, including the management of warranties and the monitoring of the life of your vehicle.
• For commercial prospecting by sending our newsletters, offers, promotions and invitations to events.

Fila Groupe SA undertakes not to use your personal data for purposes other than those set out in this charter, and not to pass it on to third parties other than those mentioned above.

Who receives your personal data?

Within the strict framework of the stated purposes, the recipients of your data are Fila Group SA staff, importers and manufacturers of the brands we represent.

The people who need to consult your data are made aware of the principles of personal data protection within the meaning of Swiss law and the European RGPD.

If Fila Groupe SA uses a subcontractor to carry out work or services on your vehicle, Fila Groupe SA will ensure that the subcontractor provides sufficient guarantees to protect your rights.

How long is your personal data kept?

Your personal data will be kept for the duration of our commercial relationship with you, from prospecting to sales, and for as long as you use our after-sales service.

It may continue for a limited number of purposes such as the billing cycle, compliance with legal, tax and/or contractual requirements, including in the event of an internal audit.

Why do we use cookies and tracking tools?

A cookie is a simple text file stored temporarily or permanently on your fixed or mobile device and, in some cases, in your browser.

Cookies are useful, even essential, for browsing the Internet because they enable website publishers to :

• Improve the performance of their site
• To offer Internet users a better browsing experience.

This information is stored on your computer for one year. You can configure your browser to prevent cookies being saved.

This website uses Google Analytics, a web analysis service provided by Google Inc (www.google.com). Google Analytics uses methods to analyse
the use of the website, such as "cookies" (see "Cookies" above).
Information on the use of the website is generally transmitted to a Google server in the USA, where it is stored.

The information is used to analyse the use of the website, to compile reports on website activities and to provide other services related to the use of the website for market research purposes and to organise the website as required.

Users may prevent the data generated by the cookie relating to the use of the website by the user concerned (including the IP address) from being collected by Google.
as well as the processing of this data by Google, by downloading and installing the browser-plugin available under the following link : http://tools.google.com/dlpage/gaoptout

What rights do you have to protect your personal data?

• Right to object When your personal data is not or is no longer necessary for our relationship, you can ask that it no longer be used for the purposes for which it was collected.
  processed.
• Right of access and rectification You may request access to and rectification of your personal data at any time.
• Right to restrict processing You can inform us of your refusal to process specific actions.
• Right to portability of your data You can request a copy of the data we have collected at any time. You can ask us to
  pass them on to the person of your choice.

To exercise any of these rights, please send your request in writing directly to media@fila-groupe.ch.